TTERMS AND CONDITIONS REGARDING TRAVEL/STAY DONE THROUGH SHUKULYATRA
Charges not included in the tour cost:
Sightseeing insurance, excess baggage charges, drinks, tips, meals except
where indicated, cost of gratuities, airport taxes, travel insurance except if
indicated, charges for items of personal nature are not included in the tour costs. The
exclusions and inclusions will be clearly mentioned for every tour package.
Peak season/ trade fairs/ festivals:
Special conditions will be applied for travel booking during the peak travel
season or for special trade fairs and festivals. The information will be provided at the
time of inquiry or at the time of booking.
Scope of activity of Shukulyatra:
Shukulyatra is solely a travel and holiday organizer. We facilitate trips
and travel to individuals and we are not in control of any airline company, shipping
company, coach company, hotel transporter or any other facility mentioned in the tour
manual. We do not own or operate any airline, ship, coach or train. We take the utmost
care when selecting the services to make the package successful. But, since we can only
select and at the most inspect them, we have no control in their operations. We are not
responsible for any injury, death, loss or damage of life and property that may be
caused by the act or default of the employees or the management of any of our selected
hoteliers, airlines, shipping companies, coach owners/operators. These are independent
companies and the client cannot hold us responsible for any mishaps or occurrences that
happen which are not in our scope of control.
Hotel check-in and check-out timings:
The general check-in time of hotel rooms worldwide is at 1400 hours and the
check-out time is 1200 hours. But many of the hotels have their own timings for check-in
and check-out. We inform our customers of the same at the time of booking. Early
check-in or late check-out is subject to availability at the hotel and we cannot
guarantee this under any circumstances. If the clients are arriving early morning and
require hotel rooms on arrival, the same must be informed to us or the hotel management
in advance and this may be chargeable as per the hotel room pricing policies.
Cancellation & Refund Policy:
Cancellation and refund policy depends on the stay/travel in which the
reservation has been made. It varies from hotel to hotel and airline to
cabs/trains/ships with different policies for each. It also depends on seasonality,
duration between the date of cancellation and booked dates, availability of alternate
stay/travel dates and other factors. Shukulyatra will try to provide the maximum refund
possible. But we do not guarantee a full refund. It is your responsibility to inquire
about it at the time of booking. We charge processing fees in case of
cancellations/amendments and that is subject to the additional costs incurred or the
cancellation fees levied from independent stay/travel partners.
Other Terms And Conditions:
- • ‘Client’ or ‘Customer’ here means the person/persons in whose name or on whose
behalf the bookings for travel/stay are made by Shukulyatra.
- • The ‘company’, ‘us’, ‘we’, here refers to Shukulyatra Pvt Ltd enlisted under
Shukul Group Of Companies.
- • Independent contractor here means the hoteliers/ hotel owners,
airline/train/coach/bus/cab/ship/ferry/boat company owners or its representatives
selected by the companies to render services to clients on their behalf. No other
person other than the company, in written form, has the authority to modify any
stipulation, representation or the terms and conditions.
- • Shukulyatra shall in no circumstances, whatsoever, be responsible or liable to the
clients including the persons travelling/staying with the customer for any death,
personal injury, sickness, accident, loss, delay, discomfort, increased expenses,
misadventure, consequential loss and/or damage to any form of life or property to
our clients however caused at the time of undertaking our travel/stay.
- • Shukulyatra is not responsible to any act, omission, default of the independent
contractor or the representatives employed by them who may be engaged or concerned
in the provision of accommodation, food, carriage facilities, travel or other
services for the client and for all the other persons travelling with the customer,
- • Shukulyatra is not responsible for the temporary or permanent damage/loss caused
to the baggage or any other personal items of the customers and the other people
travelling with them, howsoever caused.
- • Shukulyatra has no liability on any extra expenses arising in any way out of the
contract with respect to tour/travel/stay facilities other than that clearly
specified and agreed to be paid or paid to the company for the holiday and shall in
no case include any consequential loss or additional expenses, whatsoever.
- • If the client is not satisfied with the services provided by any of our
independent contractors, the client shall immediately (within a week of return)
notify the same, in written form (physical letter or emails), to the independent
contractor company with a copy to Shukulyatra Pvt Ltd. This will enable us to set up
an inquiry and take up the matter with the independent contractor, if they are at
fault, so that our other clients do not face any such difficulty in the future.
- • Each of the above terms and conditions is to be treated separately. If any
modifications arise in any of the terms and conditions, only that will be held
invalid and the remaining provisions shall nevertheless have full force and effect.
- • The foreign exchange payments are subject to RBI and government rules and
- • The tips are mandatory if you select any of the trips to Europe.
Shukulyatra is a genuine travel agency approved by the local authorities. We
have high levels of standards and practices in our business ethics. We are committed to
serving the best to customers and we take every possible step to keep them at ease.
We try the best to be available to people 365*24*7. We do our best to
respond to emails, chats and letters as soon as possible during the regular office
hours. We are available throughout the day and night, in case of emergency.
Trust us, with Shukulyatra, you are in good hands.
TERMS AND CONDITIONS FOR THE SHUKULYATRA WEBSITE
Shukulyatra Pvt Ltd is the website owner, including subsidiaries and
affiliates (cumulatively referred to as “Shukulyatra” or “website” or “website owner” or
“we” or “us” or “our”, hereinafter). We provide the information contained on this
website and any of the pages comprising the website to visitors (cumulatively referred
to as “visitors” or “viewers” or “you” or “your” or “client” or “customer”, hereinafter)
subject to the terms and conditions set out in the Shukulyatra website terms and
applicable to a specific section or module or the website in whole.
Welcome to the Shukulyatra website. If you continue to browse, visit,
engage, use this website you agree to comply with and be bound by the following terms
the clients in relation to this website.
The term “Shukulyatra” or “us” or “we” refers to the owner of this website
whose registered office is at D-406, Ambrosia Business Centre, Vesu, SURAT, Gujarat-395
007, India. The term “you” refers to the user/viewer of this Shukulyatra website.
The use of this Shukulyatra website is subject to the following terms and
- • The content of all the pages of this website is for information purposes only. We
have the right to change it without prior notice.
- • Neither we (associates and partners included) nor any third parties provide any
warranty or guarantee as to the accuracy, timeliness, performance, completeness or
suitability of the information and materials found on this website for any
particular purpose. By using/visiting our website, you acknowledge that the
information and materials on this website may contain errors and inaccuracies.
Shukulyatra shall not be held liable to the fullest extent permitted by law for any
such inaccuracies and errors.
- • The use of information on this website is entirely at your own risk and we shall
not be held liable for it. It is your responsibility to ensure that any
products/services available through this website meet your specific requirements.
- • This website contains materials that are owned or licensed to us. These materials
include, but are not limited to, the design, layout, graphics, and appearance.
Reproduction of the website or its materials, in any form, is prohibited by law
other than in accordance with the copyright notice, which forms a part of the terms
- • All trademarks reproduced in this website are not our property or is not licensed
to us. We shall try to acknowledge them on this website, wherever possible.
- • Unauthorized use of this website is not permitted by law and may give rise to
claim for damages and/or maybe a criminal offense under the governing laws of this
- • This Shukulyatra website may include direct/indirect links to other third-party
websites. These are provided for your convenience only and we are not responsible
for the content in it. We do not endorse such websites. We take no responsibility in
any damage/loss arising out of the use/visit of such third-party websites.
- • You shall require prior written consent from us to create a link to this website
from another website or document.
- • The use of this website and any dispute arising out of it is subject to the Indian
laws or other regulatory authority.
“We as a merchant shall not be liable, whatsoever, with respect to any loss or damage
arising directly or indirectly out of the decline of authorization for any
transaction on account of the cardholder having exceeded the preset limit mutually
agreed by us with our acquiring bank from time to time”